The EPLAN Software & Service team works continuously to improve the EPLAN software in order to live up to the growing demands on EPLAN products. To implement such improvements in a targeted fashion, it is required to have a good understanding of the users' working method.

How does the customer-focused improvement program of EPLAN work, and how can you benefit from participating?

If you agree to the participation in the improvement program, statistical information, anonymized, will be collected about your use of EPLAN and how you configure your software and hardware. The data are sent to the address eplanux.de using the https protocol, and are subsequently evaluated at EPLAN headquarters in Monheim am Rhein, Germany. EPLAN will use insights gained from such information to further improve the user-friendliness and performance of the software in future versions.

How can you agree to participate in the customer-focused improvement program?

You can agree to participate in the Customer-focused improvement program dialog by activating the Yes, participate in the customer-focused improvement program option. This dialog can be accessed from the main menu via the menu items Help > Customer-focused improvement program. Your consent applies only to the started EPLAN product in the current EPLAN version.

You can terminate your participation at any time by activating the No, don't participate option.

Which data are collected?

Information on	Evaluations / benefit
Hardware data (memory, hard disk capacity, processor type, etc.)	Understanding of common hardware configuration
Operating system data (Windows, .Net, Ado, Windows rights, etc.)	Understanding of common operating system configuration
EPLAN installation (product, version, etc.)	Understanding of common EPLAN configuration
Licensed modules	Analysis of collected data concerning existing licensed add-ons
Languages (user interface, help)	Analysis of the EPLAN languages deployed and optimization of the software in terms of country and language-specific special features
User interface configurations (displayed toolbars, navigators, etc.)	Understanding of common user interface configurations
Settings in use	Understanding of common EPLAN settings
Working methods (menu, popup menu, toolbar, drag & drop, etc.)	Understanding of typical use patterns of user interface elements and corresponding optimization of ergonomics
Actions / functions in use	Understanding of EPLAN actions / functions commonly and less frequently used
Characteristics of opened projects (number of pages, number of users, anonymized project ID, etc.)	Understanding of practical customer projects and optimization of the software in terms of their features and characteristics
Performance data	Analysis of computing times of EPLAN functions used in real customer environments
Computers (anonymized as GUID)	Report on collected data within the context of a fixed (anonymized) computer

Generally, the insights gained from the data analysis are to be used to further improve and optimize EPLAN products in the future.

You can view the collected data at any time in the Customer-focused improvement program dialog by clicking the [Display] button. When clicking this button, the data are saved locally in a temporary directory in a text file (%TEMP%\UserExperience.txt). This dialog can be accessed from the main menu via the menu items Help > Customer-focused improvement program.

Which data are not collected?

Personal data, customer-specific project data or other potentially confidential information are not collected:

• Name of company, user, computer, IP address, etc. are not collected.
• Contact data, such as e-mail, phone numbers, addresses, etc. are not collected.
• Names of projects, pages, files, directory paths, etc. are not collected.
• Customer, part, macro data, etc. are not collected.
• Text input is not collected.
• Your IP address is neither tracked nor stored by EPLAN.

How often are data sent?

After you exit EPLAN, the collected information of the current EPLAN session will be sent.

Does the program affect my work?

Your work will not be interrupted by additional prompts or messages. If your computer is not connected to the Internet, the collected data will be discarded. The performance of your computer will not be affected.

How is the data protected?

The logging function cannot be manipulated externally; external access to the collected data is not possible.

The collected data cannot be assigned to or associated with the creator of the data by EPLAN Software & Service.

The transmitted data are handled confidentially by EPLAN, and are used exclusively for the stated purposes. Any other use is excluded.

The transmitted data are subject to the laws of the Federal Republic of Germany.