Disable two-factor authentication (2FA) using a recovery code

Using the recovery codes, you can sign in to the EPLAN Cloud and disable two-factor authentication if your mobile device is lost.

You can use up to 5 recovery codes between each activation and deactivation of the two-factor authentication. Each recovery code can only be used once.

1. My settings > Sign-in

Prerequisite: My settings is open.

1. Click Sign-in in the navigation bar.
2. Click the icon at Two-factor authentication.
3. Enter your password or use your other account (Microsoft, Google) and click Next.
4. Click Disable.

5. Click Use recovery code.
6. Enter the recovery code.
7. Click Disable.

You will receive a confirmation e-mail.

8. You have disabled two-factor authentication.